The Story

Moving to the UK from South Africa, Michelle, her partner, and her two dogs found themselves at a loss. 

They needed somewhere convenient they could use as a base to get settled into their new way of life – and they needed to be sure the property was perfect for them without being able to visit it first.

How did you come to be staying in one of our properties?

“We moved to the UK on a company transfer for work. We sold everything in South Africa to start our new journey in the UK, and we needed somewhere to use as a temporary base while we found our feet in the South East of England. 

We knew we would arrive with just a few suitcases of clothes, two dogs, and hopes for a new dream life! We didn’t have any furniture to bring with us, and we didn’t want to be tied into any long-term contracts - which is actually why a managed short-term rental was perfect. 

It gave us the breathing space to arrange everything we needed without feeling pressurised to have everything in order from the moment we arrived in the UK.” 

How has the experience with the Smarter Rent team been?

“It has been amazing! Alex was extremely understanding of the logistics due to our global relocation. We were in constant communication and he updated us on the current Smarter Rent listings and which areas were best suited to our needs. I was doing all of this blind, from thousands of miles away and with little to no idea on how or where to rent. Smarter Rent became my trusted advisor and guided me through the whole process.”

What has it been like staying in our property?

“The property was exactly as it was described to us. It was in perfect condition when we arrived, with all the services working from the moment we walked through the door. Everything we could think of was waiting for us – from spoons to towels. It has been an extremely comfortable stay in this property, we felt at home and perfectly comfortable from the moment we arrived!”

What were the highlights of your stay?

“Being able to walk into a rental home and have everything working instantly, from the internet to the TV, is a great experience. Another huge high was how pet-friendly Smarter Rent were in welcoming our dogs. We still miss staying in the rental as it became our little home after our 3 months stay!”

What would you say to other people in your position?

“If this is being read by anyone emigrating to the UK I would advise them to contact Smarter Rent immediately! I have already referred Smarter Rent to a few friends in the same predicament. The UK rental market is extremely tough to navigate on a good day, but even more so if you add in the extra requirement of a pet-friendly home. Renting through Smarter Rent brought us the time and peace of mind to properly navigate the UK rental market for our ideal long-term rental, whilst living in a secure and fully furnished home with all the amenities.”  

Anything else you would like to add?

“I would personally recommend Smarter Rent to anyone looking for a short-term rental. The team has been absolutely amazing, from assisting us to find the perfect rental to filling any requirement we had while living in it. We felt safe and supported throughout our stay - as did our dogs!”