Read Danielle's Story

Danielle's Story

Read Danielle's Story

After spending weeks of waiting for their insurance company to find a place to stay, Danielle reached out to Smarter Rent to help!

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How did you come to be staying in one of our properties?

"We had a massive house fire at the end of November. Repairs are expected to take between six and nine months. We needed a home!"

"Our insurance company had been looking for accommodation for us, but wasn't able to find anywhere that accepted dogs. I searched on my own and came across this property. To be honest, there aren't many places on the short-term rental market for this area. We'd already exhausted our investigations and none of the properties were right for us - some had dated furnishings, some modern but stunningly eclectic, and one was nice but had cream carpet starting at the entrance and laid throughout. Our pup is fully house trained, but we love walking, get a bit muddy and I spill coffee from time to time. I had no idea what to expect, but the moment we opened the door, we knew it was where we wanted to stay. The first thing I noticed was the calm, modern styling. And while it was immaculate, it was also 'cleanable' with hardwood floors downstairs and hard-wearing carpets upstairs, meaning we could comfortably come and go without worrying too much. You were also warm and understanding of our situation. We'd been staying with friends for almost a month and were desperate to find a place and feel settled."

How has the experience been?

"The team are just amazing, keeping us up to date every step of the way. Our insurance company, however, were much less straightforward to deal with. Your team were hugely patient with us as we sorted things out with the insurance to arrange payment."

What has it been like staying in our property?

"The property is very comfortable, and has been set up with everything we need. For a start, the mattresses are excellent. We all know how important a good night's sleep is! There was also a stock of everyday items like dish soap, toilet paper, salt and pepper, and other bits to get us going. It made a huge difference during this hectic, unexpected time."

Any highs or lows you would like to tell us about?

"Your team are just really nice people. From the day of our arrival we felt cared for: from making sure the place was ready for us, assisting us as we sorted out a few details to leaving us fresh flowers when we arrived."

What would you say to other people in your position?

"Switch out any incandescent bulbs in your loft for LEDs. Kidding... kind of. BTLH is an agency you can trust. And most of all, everyone who works there is friendly and knows who you are when you call. It makes such a difference - you can tell they really want you to have the best experience."

The owner of Danielle’s serviced and furnished home has been earning twice as much in rental, has the warm fuzzy feeling of providing a much-needed home for Danielle and her family and has a hassle free and flexible investment.

"Fantastic little flat, in a great, quiet location - a couple of minutes walk and you're into Windsor. Amazing to have parking right outside the door - a bonus for us. Communication is brilliant - especially since there was a little issue as to which flat we were going to be in. The flat is well equipped, and has all the essentials that you need. And extra bonus for having Bramley toiletries - my favourite. Would definitely stay here again."
Bev, Windsor
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